Adidas and Arsenal have reached out to customers who purchased the defective 23-24 home kit, acknowledging a design flaw with the shirt.
The email has been shared by Sun Sport:
"We've become aware of a design error with the current 23/24 Authentic Home Shirt. Consequently, we're unfortunately unable to fulfill your order at this time.
We apologise for any inconvenience this has caused and will be cancelling and refunding your order in full.
We are currently reviewing when the new 23/24 Authentic Home Shirts will be available, but in the meantime please see our 23/24 Replica Home Shirts which are available now and ready to ship."
Update: Adidas have stopped the sale of the Arsenal 23-24 home kit in the authentic version because of lacking six games of the Invincible Season on the side panel. Both Adidas and Arsenal have removed the authentic shirt from the market, and it is no longer available for purchase through retail partners. However, there has been no official statement released on the matter yet.
Only 32 of 28 Invincible Season Games: Arsenal 23-24 Authentic Home Kit Taken Off Adidas Website & "Sold Out" on Arsenal Website
When trying to open the Arsenal 23-24 authentic home kit on Adidas' official website with a cached link to the product, it redirects to the Adidas Jersey subpage instead of the actual kit. Meanwhile, the kit on the Arsenal website is suddenly "Sold Out" in all sizes.
19 June 2023: Adidas Arsenal 23-24 Home Kit Features Just 32 of 38 Games From Invincible Season
A crucial and unexpected error has been discovered on the Adidas Arsenal 23-24 home kit by Arsenal supporter @arstaoly and later confirmed by @ArsenalShirt and other fans.
Arsenal Kit Blunder: Only 32 of the 38 Games Featured on 23-24 Home Shirt
The revelation came to light when keen-eyed supporters noticed that the tape on the shirt displayed just 32 W/D (wins/draws), falling short of the complete record of 38 games from the iconic Invincible season. The missing matches have raised questions about whether this is an oversight by Adidas, the kit manufacturer, or a deliberate decision by Arsenal.
It is no error with the sizing of the shirt, as there are dots that separate the sequence.
The discrepancy becomes evident in the absence of the last four games of the season, including draws against Portsmouth and Birmingham. Furthermore, two wins from the team's nine-game winning streak (games 21-29) are also missing. These missing results are represented by six missing letters that should have been featured on the tape.
Arsenal supporters have expressed their disappointment and frustration, sharing their own experiences of incorrect taping on their shirts. For instance, one fan noted that their kit displays "WWWWDD" instead of the accurate "WWWWWWDD," indicating that the record is simply wrong. This discrepancy is particularly significant as the kit is advertised on the official website as representing the unbeaten 2003-2004 Invincible season, which consisted of 26 wins and 12 draws.
It seems unlikely that Adidas will fix the kitIt remains to be seen whether Arsenal or Adidas will address this issue and provide an explanation or resolution for supporters who wish to have an accurate representation of the Invincible season on their shirts.